Field Technician

Description

We are hiring at H&L for a Field Technician – POS Systems to join our growing team in Australia!

The successful Field Technician will be responsible for installing, configuring, maintaining, and troubleshooting H&L’s POS and payment solutions for our clients. This role is customer-facing, requiring effective communication skills and a strong technical background to resolve complex issues efficiently while delivering a positive customer experience. The Field Technician will work closely with the technical support and operations teams, providing valuable on-site insights to improve products and services.

H&L is a leading provider of Point of Sale (POS), inventory management and payment solutions provider for the hospitality and food and beverage industry. H&L specializes in offering innovative cloud-based SaaS solutions to streamline operations and enhance customer satisfaction for our clients. Our clients range from small bars and restaurants to multinational organisations. H&L specializes in offering innovative cloud-based SaaS solutions to streamline operations and enhance customer satisfaction for our clients. With a commitment to delivering cutting-edge technology and exceptional service, we empower businesses to enhance customer experiences and streamline operations. H&L POS has been the leading provider of point-of-sale and inventory management solutions to the hospitality and food and beverage industry for over 30 years and is embarking on a new era of product growth, building a new generation of POS (Point of Sale) and Inventory Management software solutions. The intuitive and customer-centric approach behind our innovative products is why so many venues choose H&L, and why many of our customers are multi-award winners.

Here is a little window into our company: H&L was acquired by Valsoft and now operates under the Aspire portfolio. Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The successful candidate will be based anywhere within commutable distance of our Melbourne office, working in a hybrid work model!

What your day will look like:

Installation and Configuration:

• Install and configure H&L POS systems, payment terminals, and peripheral devices (printers, scanners, etc.) at client sites
• Set up and configure network connections for POS systems, ensuring secure and reliable connectivity

Maintenance and Troubleshooting:

• Perform regular maintenance on POS hardware and software to ensure optimal performance
• Diagnose and troubleshoot issues on-site or remotely, including hardware malfunctions, software bugs, and connectivity issues
• Replace or repair faulty components as necessary, including PIN pads, scanners, and other POS peripherals

Client Support and Training:

• Provide on-site support and training to clients, ensuring they understand how to use the system effectively
• Assist clients with issues related to transaction processing, data management, and reporting
• Deliver exceptional customer service to resolve issues efficiently and professionally

Documentation and Reporting:

• Document installation, maintenance, and repair activities in our ticketing system (e.g., Freshdesk)
• Keep accurate records of customer interactions, issues, and resolutions for ongoing service improvement

Collaboration:

• Collaborate with the technical support team to escalate unresolved issues and ensure timely resolution
• Work with the operations team to align on product updates, replacements, and system upgrades

Quality Assurance and Testing:

• Test POS and payment systems to confirm all functionalities are working as expected before leaving the client site
• Ensure that all installations meet H&L’s quality standards and are configured according to customer specifications

About You:

• At least a Diploma or degree in Information Technology, Electronics, or a similar related field
• At least 2 years of experience as a field technician, with a focus on POS systems, payment solutions, or IT support
• Proficiency in troubleshooting POS systems, network connectivity, and hardware components
• Familiarity with software applications related to POS, databases, and networking
• Basic understanding of SQL and system administration preferred
• Strong communication and interpersonal skills for effective client interaction
• Ability to work independently, manage time effectively, and prioritize tasks
• Problem-solving mindset and attention to detail
• Willingness to travel to client sites and work flexible hours, including evenings and weekends, as needed
• Ability to lift and move POS equipment and peripherals safely
• Fluent in English, both written and verbal, is essential
• Legally authorised to work in Australia

Join us at H&L and be part of a dynamic team dedicated to revolutionizing the Point of Sales experience for businesses across Australia. H&L is focused on professional growth and customer success. This role provides a unique opportunity to work directly with clients, gain hands-on technical experience, and be a key contributor to the success of our POS solutions in the hospitality industry.

For information about H&L, please visit our website at https://hlpos.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.